At Exclusive Beauty Shop, we are committed to ensuring your complete satisfaction with our premium beauty and wellness products. We understand that sometimes a product may not meet your expectations, and we’re here to help make things right.
Quick Policy Overview
- Return Window: 15 days from delivery date
- Condition: Products must be unopened and in original packaging
- Refund Method: Original payment method
- Processing Time: 5-7 business days after we receive your return
Eligibility Requirements
To be eligible for a return or exchange, your item must meet the following criteria:
- Return request is made within 15 days of receiving your order
- Products are in their original, unopened condition with seals intact
- Original packaging is included and undamaged
- Proof of purchase (order number) is provided
Non-Returnable Items
To ensure the health and safety of all our customers, the following product categories cannot be returned or exchanged:
- Opened Bath & Body products (for hygiene reasons)
- Used Skincare Sets & Kits (once opened or used)
- Oral Care items (for health and safety considerations)
- TOOLS & Devices that have been removed from original packaging
- CBD products (due to regulatory restrictions)
- Supplements (for health and safety reasons)
Please note: All sales on these items are final once opened or used.
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
Step 1: Submit Your Request
Email our customer service team at [email protected] with the following information using the template below:
Dear Exclusive Beauty Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Information:
– Order Number: [Your Order Number]
– Order Date: [Date of Purchase]
– Product(s) for Return/Exchange: [Product Name(s)]
– Reason for Return/Exchange: [Please provide details]
Preferred Resolution:
[ ] Full Refund
[ ] Exchange for [Product Name]
[ ] Store Credit
I confirm that the product(s) are unopened and in their original packaging.
Contact Information:
Full Name: [Your Full Name]
Email: [Your Email Address]
Phone: [Your Phone Number]
Thank you for your assistance.
Sincerely,
[Your Name]
Step 2: Wait for Authorization
Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.
Step 3: Ship Your Return
Package the items securely with the Return Authorization Number clearly visible on the outside of the package. Ship to:
703 Jacobs Street
Pittsburgh, PA 15212
United States
Step 4: Processing
Once we receive and inspect your return, we’ll process your refund or exchange within 5-7 business days.
Refund Information
Refund Timeline:
- Processing time: 5-7 business days after we receive your return
- Credit card/PayPal refunds: 3-10 business days to appear on your statement
- Original shipping fees are non-refundable (unless return is due to our error)
Refund Method:
- Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- If original payment is unavailable, store credit will be issued
Exchange Policy
We gladly accept exchanges for unopened items within 15 days of delivery. Please note:
- Exchanges are subject to product availability
- You are responsible for return shipping costs
- We’ll cover shipping costs for the replacement item
- Price differences will be refunded or charged accordingly
Damaged or Incorrect Items
If you receive a damaged product or incorrect item, please contact us immediately at [email protected]. We’ll arrange for a replacement at no additional cost to you, including free return shipping.
Need Assistance?
Our dedicated customer service team is here to help you with any questions about returns or exchanges.
Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
We appreciate your understanding that all returns are subject to inspection upon receipt. This policy is designed to ensure the highest standards of quality and safety for all our valued customers at Exclusive Beauty Shop.