FAQ

We specialize in premium self-care and beauty essentials including bath & body products, skincare sets, fragrance, CBD items, oral care, supplements, and beauty tools. Our carefully curated collection focuses on luxury wellness products to enhance your self-care routine.

Many of our products are formulated for various skin types, including sensitive skin. We recommend checking individual product descriptions for specific ingredient information and performing a patch test if you have known sensitivities.

Yes! We have specially curated “Bundles & DUO’s” and “Kits & Sets” that combine complementary products for a complete self-care experience. These often provide better value than purchasing items individually.

We offer two shipping methods:
• Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after processing
• Free Shipping: Complimentary worldwide shipping on orders over $50, delivered via EMS within 15-25 business days

We take great care in preparing your order to ensure products arrive in perfect condition. Please allow 1-2 business days for order processing before your shipment is dispatched.

We offer global delivery to most countries worldwide. However, due to shipping restrictions, we currently cannot deliver to certain Asian countries and remote locations. If your location is unavailable, our customer service team will notify you promptly.

Yes, once your order ships, you’ll receive a confirmation email with tracking information. Our premium carriers (DHL, FedEx, and EMS) provide detailed tracking so you can monitor your package’s journey.

We accept returns within 15 days of receipt. Items must be unused, in original packaging, and in resalable condition. Due to hygiene reasons, we cannot accept returns on certain personal care items.

Please contact our customer care team at [email protected] with your order number and reason for return. We’ll guide you through the process and provide a return authorization if applicable.

Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account depends on your payment provider.

We accept all major payment methods including Visa, MasterCard, JCB, and PayPal to ensure a seamless shopping experience.

Absolutely. We use industry-standard encryption and security measures to protect your payment information. We never store your complete payment details on our servers.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience on future visits.